Contact form

return policy & shipping

Our standard return policy allows for the refund of unworn and undamaged products purchased at full price, or products received with manufacturing defects, within 14 days of the receipt date from

In the rare event that your package is marked as delivered by the mail carrier, but not received by the buyer, please contact the mail carrier to track down the missing package. Once your package is shipped, you will receive a shipping notification along with a tracking number to monitor the delivery of your package.

We are always here to assist you. Please do not hesitate to message us right away for assistance.

jewelry care

At alana | chanlea, we carefully curate luxury and enduring jewelry pieces suitable for daily wear. To ensure the longevity and beauty of your jewelry, we recommend putting it on last after getting dressed, removing it before applying perfume or lotion, and storing it in dry places to avoid moisture exposure.

Care Instructions: Our products are carefully crafted with quality materials. However, to keep your jewelry in pristine condition, we recommend avoiding exposure to harsh chemicals, such as perfumes, lotions, and hairspray, as these may tarnish the metal.

To clean your jewelry, simply wipe it gently with a soft cloth to remove any dirt or fingerprints. Avoid using harsh jewelry cleaners, as they may strip the metal of its finish.